How Does Our Customer Service Differ From the Competition?

Do you pay attention to a company’s quality of customer service? As a business owner we’re betting that you do – especially when you’re investing in a fixed asset.  This is especially important when looking for a reliable solar installer – and in some cases, it will even mean saving money on an installation. Here at JKB Energy, we strive to provide the best customer service during and after a project is complete: because that handshake still means something.

Here’s a deeper dive into three ways our team goes the extra mile to make sure that you get the most out of your experience and your install:

Our proactive team helps you save money.

We’ve saved our customers over $10 million in avoided utility mitigations and billing discrepancies —and not because we’ve cut any corners. We believe in being as effective and efficient as possible, employing a conscientious team of experts skilled in organized leadership. Our team is always one step ahead of the game, and stays on top of the latest solar regulations – which is a determining factor in implementing smart project deployment. Because of this, we’re able to provide integral assistance that goes above and beyond.

We have extensive experience in project management.

We’re a company with a proven track record and steadfast leadership. We staff some of the best representatives around, and have a thorough understanding of what each department will need to move projects forward. We’ve been managing development projects of varying sizes for over thirty-five years, and solar installations for over eleven. In this time we’ve formed strong relationships with service planning personnel, site inspectors, and utility companies to give our clients the best experience.

We believe in long-term partnership with 24/7 system monitoring.

We don’t just set up your system and walk away—we’re with you for the long haul. We’ve integrated customer service with our long-term partnerships, and our warranty is one of the best. To ensure that your experience is seamless, we also provide ongoing customer support for utility billing questions and real-time analysis of system performance to maximize efficiency. Click here for a video about how we work hand in hand with our customers long after installation.  

“One of our highest priorities is to maintain a great relationships and provide outstanding customer service,” says Chad Cummings, Director of Sales and Marketing. Our clients know us for our willingness to strive for excellence from start to finish, and our staff pride themselves on the attention to detail given to every project so systems are built and running optimally.”

We want you to get the most out of your investments. If you have any questions, or would like to further discuss a topic, please contact us at (209) 668-5303 or email info@jkbenergy.com with questions.